So a 5G version of the Galaxy S10 has reportedly caught fire in South Korea. The owner of this phone who goes by the name Lee says that his phone was on the table when it started smelling burnt and was engulfed by smoke, so he had to drop it to the ground and then it soon burst into flames. He said he hadn’t done anything to the phone that may have caused it to catch fire but Samsung disagrees.
When this guy took his phone to Samsung service center, they took his phone and did some tests and came with a conclusion that the phone has tampered. Samsung released a statement and I quote, We conducted various tests, including X-rays, on the product. The analysis confirmed that there were strong marks of stamping. There are no defects in the product.
And thus Samsung refused to give this guy a replacement or even a refund. Which is totally fair I guess. I mean it’s very clear by the tests that this incident has been caused due to the user’s error as there is evidence of physical damage prior to it catching fire. The guy is saying he didn’t do anything to the phone and it caught fire on its own.
But the test proves otherwise. Clearly, someone is lying and I guess we all know who that is. I would rather trust these tests than take something or someone at face value. By the way, we heard a similar incident last year with the Galaxy Note 9 as well.
Turned out it was indeed an isolated incident at worst or a made-up story at best, as we heard absolutely nothing about it since then. But in this case, we clearly have evidence pointing out that there were strong marks of stamping on the device prior to the incident. Listen, the thing about lithium-ion batteries is that even though they are safe but with millions of consumers using it, failures are bound to happen. Doesn’t matter which product it is, or which brand it is, or For whatever the reasons.
Thankfully, the technology is mature enough that that’s a very rare occurrence. Samsung had a horrible experience with the Galaxy Note 7 that lead them to introduce the 8-point battery safety check that involves putting the batteries through extreme testing, inside and out, followed by careful inspection by X-ray and the human eye, so that the galaxy note 7 debacles won’t be repeated again.
Thankfully, there’s been practically nothing about any of Samsung flagships burning up in the last two years. The point is, even if you still want to believe this guy, take him for face value, just remember that this is an isolated incident at worst.
The media is already overreacting indicating that another Note 7 debacle is coming but I don’t think there’s any reason to worry unless it starts happening to more devices which I’m sure, with the 8 point battery safety check, won’t happen. Let me know what do you think down in the comments and I’ll see you tomorrow.